Outlook 2007: Can't send mail?

[HemiRam]

Recently bought a new laptop and installed Outlook 2007. Got email setup and everything has been fabulous the last few weeks. Until now.

The wife is in Florida this week. She took the laptop with her specifically so she could check email. She is staying in a condo with high speed internet, blah, blah, blah. She can receive mail but she can't send mail for some reason. I checked and everything seems to be setup correctly to send and recieve mail. Anybody have any ideas why Outlook would work fine in my house but not in a condo in FL???

BTW ..... I am a comcast subscriber.

[Tungsten]

Recently bought a new laptop and installed Outlook 2007. Got email setup and everything has been fabulous the last few weeks. Until now.

The wife is in Florida this week. She took the laptop with her specifically so she could check email. She is staying in a condo with high speed internet, blah, blah, blah. She can receive mail but she can't send mail for some reason. I checked and everything seems to be setup correctly to send and recieve mail. Anybody have any ideas why Outlook would work fine in my house but not in a condo in FL???

BTW ..... I am a comcast subscriber.
They probably have their SMTP server set up to not accept mail (outgoing from your laptop) from IP addresses outside of their own network. This is for security reasons to keep people from trying to relay through their servers to send spam. Your wife being in Florida is probably on a non-Comcast network, so she's hitting a wall.

[ReefBlueCoupe]

Go into your e-mail account settings (not sure exactly where in Outlook 2007 that is) and under Servers, it should say something like My Outgoing email server requires authentication - use incoming mail server settings. Something along those lines.

That will allow you to send from outside comcast.

[Tungsten]

That will allow you to send from outside comcast.

As long as their server doesn't restrict on IP. I haven't used a Comcast server in God only knows how long. :lol:

[ReefBlueCoupe]

Yea, that should have said SHOULD allow you to send.. not WILL allow you.

Being in IT I find myself substituting SHOULD for WILL all the time :lol:

[01gls]

u can go to your host account web site (ie comcast.net) and send mail from there

[HemiRam]

They probably have their SMTP server set up to not accept mail (outgoing from your laptop) from IP addresses outside of their own network. This is for security reasons to keep people from trying to relay through their servers to send spam. Your wife being in Florida is probably on a non-Comcast network, so she's hitting a wall.

Interesting. Like I said, outgoing mail worked fine until she hooked up in FL. Maybe you're on to something. She could still go online and send/receive mail, but that's a bit of a pain in the arse.


Go into your e-mail account settings (not sure exactly where in Outlook 2007 that is) and under Servers, it should say something like My Outgoing email server requires authentication - use incoming mail server settings. Something along those lines.

That will allow you to send from outside comcast.

Yeah, already did that. No dice. I think David's right. I think it's some kind of out-of-network issue. :(

[GT_Rat]

www.comcast.net and log into your account from there. Send e-mail through their webmail interface as 01gls said.

[Tungsten]

It's a basic security mechanism. Any of my SMTP servers are set to deny packets from any IP other than those that absolutely, positively should be sending to them. I don't even allow a range of addresses. It's very specific and I even have TCP wrappers set to look at other criteria rather than just trust what the packet says the origin IP was.

Because I roll like that.

[HemiRam]

Because I roll like that.

You is a playa. :pimp:

[bowlcut]

Being in IT I find myself substituting SHOULD for WILL all the time :lol:



dang smart man right here. i dont think ive ever said WILL work at work in the last 3 years or so. been bit in the butt too many times :D

and like everyone said, comcast usually will not let outside networks send, even with authentication. ive never seen it work. heck some parts of the country i know people saying that comcast is actualy blocking port 25 outbound period. But just dont use outloo2k7 while away from home. use the web interface until she gets home. or after she replies.

tell her to go into the setting of outlook and set it to "leave messages on the server" and that way she can download them, then go into the web interface and reply if wanted

[pjs97talon]

I have never had a problem using Outlook and Comcast out of town. I know there are places I go that aren't served by comcast.....

[ReefBlueCoupe]

I have never had a problem using Outlook and Comcast out of town. I know there are places I go that aren't served by comcast.....

Same here.. I know it works here at work (XO and Bellsouth are our two internet providers) and on Verizon's network. But, some providers are stricter than others.